Tag Archives: Transparency

Katie Couric’s Social Media Path

About a month ago, I connected Katie Couric and Brian Solis for a conversation about Katie’s push into new media which started in 2008. What ensued was a discussion about the challenges, the opportunities and the areas of exploration they both think about when it comes to the convergence of “new” and “old” media. What I like to call – present media.

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Privacy Is Lost And That’s OK

My version of family dinner happens anytime after 9pm – on a weeknight, with food or without food, at my quiet NYC apartment. Sitting in front of my roommate’s flat screen TV. Matching silver laptops in front of us and on the coffee table – a pair of iPhones. Eyes dodging back-and-forth between browsers and broadcast. Browser and broadcast. Browser and phone.

Tonight I decided to type BrianSolis.com into my browser. I guess I wanted to know what was happening in his world. I like Brian because he is smart and savvy and really dedicated to sharing new ideas and information. I would say that’s why Brian is one of my digital educators. A person who bends my mind to think about what changes in technology mean to our society, our lives, our industries. And tonight I got just that when I read this line.

“In this episode (of BrianSolis TV), Michael Fertik, founder and CEO of Reputation Defender, joins the program to discuss privacy and the reasons why you and everyone who matters to you, will be unfairly, but forever judged by what’s online.”

The statement, in that very instant, made me think about and question to what extent people might unfairly judge me.

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How to #ModGov

ModGov Hash Tag

Originally uploaded by ericaamerica08

On Thursday, January 14, 2010, The White House convened the forum on Modernizing Government. They are off to the right start after taking the advice of Craig Newmark, creator of CraigsList.com, to make funnel all talk of the forums around the hash tag #modgov.

White House Blogger, Jesse Lee, wrote about it here, which includes a list of the the five break out sessions, the guest list (from CEOs to Labor representatives), and a link to their LIVE White House streaming channel. On the most fundamental level, the forum really (publicly) initiated a converastion about what it means to modernize government operations to increase productivity, effectiveness and efficiency. As I mentioned, the full guest list is linked above, but as a quick idea, the CEOs of Adobe, United Airlines, Facebook, Yelp, Staples, Cargill and Time Warner were all there.

Here is a video of the opening session with President Obama.

And for everyone interested in the full breakout sessions, feel free to watch them here.
  • Transforming Customer Service 1: Video recap. (Also worth noting, you can download each video as a mp4 or mp3).
  • Transforming Customer Service 2: Video recap.
  • Transforming Streamlining Operations 1: Video recap.
  • Transforming Streamlining Operations 2: Video recap.
  • Maximizing Technology Return on Investment: Video recap.

What Are the Facts, Anyway?

In recent news, KeithOlbermann and Chris Matthews have been pulled from the anchor chairs for MSNBC’s election coverage.  This comes shortly after the National Review’s cover story, “Barack Obama’s Pet Peacock,” and the RNC chant “NBC! NBC!” when Sarah Palin mentioned “media bias” in her VP acceptance speech. 

Sarah Palin Speech Highlights
(3:01 for the exchange)


More than the cover story and the chant – I think the Olbermann/Matthews demotion brings to light a major challenge in modern journalism.

First, let me just say this. Chris Matthews, Keith Olbermann and  Bill O’Reilly are all the same to me. They pass personal opinions as fact. They reject the entrance of opposing views. And they act as if their answers are the only answers.  From my perspective – it goes against what I was taught in J school: maintain allegiance to citizens and the larger public interest above all else. Is it really in the public interest to introduce bias into any form of journalism?

When I think of the big picture – I think that this feeds our nation’s appetite for convenience and grants viewers a way to feel like a responsible citizen. But on the flip side – it allows citizens to be complacent in how they reach their opinions.

Network Opinion diminishes – not just NBC – but a common interest in a credible journalism practice. Seasoned journalists and industry leaders have pointed to blogs for hurting the health of the fourth estate — when it might be the exact opposite. While blogs open the conversation to people who have been shut out – cable news answered with talking heads -whose bias, vested interests are not always transparent.

In all fairness, I do not blame traditional media’s attempt to fill the opinion space. I see it as being provoked by unprecedented competition after the onset of the internet and their uninspiring response to 9/11. But the way I see it? New media and old face a challenge the industry has never before seen: how to provide citizens with accurate and reliable information in a seemingly polarized world – without telling them how to do it.